How to Rate an mGaadi Driver – Chronicle #102

By March 27, 2014 Autos 4 Comments
Pic courtesy nadiagymnastics.ie

Pic courtesy nadiagymnastics.ie

Chronicle #101 is rather simple. In fact, let me summarize it real quickly.

  • Driver reaches your pickup location on (or before) time and gives you a missed call.
  • Driver is courteous and polite to a fault.
  • Driver observes all traffic rules.
  • Driver has exact change
  • You give him a perfect 5-star rating!

Chronicle #102 was related to me today by a regular mGaadi commuter and reads like the scorecard of a gymnastics championship judge.

  • Driver doesn’t bother coming to the exact pickup location.. making you walk 100 meters.
    • 1 point reduced.
  • As he passes by LPG filling station, driver suddenly decides he needs to fill up. Then turns around and demands advance payment of Rs. 50.
    • 1 point reduced.
  • Driving as though speed bumps don’t exist or he was driving an SUV.
    • 1 point reduced.
  • After reaching destination, as you rummage through your purse looking for more change (since you already gave him Rs. 50 at the filling station), driver starts lecturing you (with a surly attitude) “if you didn’t have change, you should have told me at the filling station“.  You manage to find exact remaining change of Rs. 77.
    • 1 point reduced.
  • Net rating: 5 – 1 – 1 -1 -1 = 1 star

 

4 Comments

  • […] [Closing note: This post originally published on the mGaadi Blog.] […]

  • […] call (or SMS) back and provide the rating. The rating logic would sometimes read like the scorecard of a gymnastics judge but it was always fair — neither lenient nor harsh. And it was almost always accompanied by a […]

  • […] call (or SMS) back and provide the rating. The rating logic would sometimes read like the scorecard of a gymnastics judge but it was always fair — neither lenient nor harsh. And it was almost always accompanied by […]

  • Badrinath says:

    Thanks to mGaadi – it is now convenient to use autos without any hesitations. I used twice and both times they were as good as any taxi services. Recently,I used this from BSK 3rd stage to Majestic at 5.30am. The Driver Mr. Kanthraj was very enthusiastic and was bang on time with previous day confirmation on mobile.

    I recommend others to try out this safe, no-nonsense and fair service. In the long run, I am sure, Bangalore and its commuters will be the ultimate beneficiaries as the service can be used any time and every time. It will be time that we get good and fair service instead of arguing about the laxity in current practices of refusals, higher charges, tampered meters etc.

    A real feel good factor, since I do not have to haggle with auto drivers any more and have to just pay a service fee of Rs.10/- .

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